Privacy Policy

Scope and Application

 

This Privacy Policy applies to personal data collected through:

• Our Website and other digital properties;

• Online booking and inquiry forms;

• Email communications, newsletters, and customer correspondence;

• Engagement through our official social media pages and messaging platforms;

• Surveys, promotions, events, and marketing initiatives;

• Consultations, proposals, site visits, and project-related correspondence.

 

This policy does not apply to third-party websites linked from our Website, which are governed by their own privacy policies.

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Personal Data We Collect

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Personal Data You Voluntarily Provide. We collect personal data that you knowingly and voluntarily provide when you:​

• Submit a service booking or inquiry form;

• Contact us via email or phone;

• Subscribe to our newsletters or updates;

• Interact with our customer support.

• This information may include, but is not limited to:

• Full name

• Email address

• Phone number

• Company or project details (e.g., for consultation or booking purposes)

• Any additional details you submit as part of booking or messaging forms.

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Automatically Collected Information. When you visit our Website, we may automatically collect limited technical data, such as:

• IP address

• Browser type and device information

• Pages visited and time spent on the Website

• Referring or exit pages

 

This information is collected through cookies and similar technologies and is used solely to improve Website performance, security, and user experience.

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Purpose of Collection and Processing

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We collect and process personal data strictly for legitimate business purposes, including:

• Responding to inquiries and consultation requests

• Scheduling and managing design consultations and site visits

• Preparing proposals, designs, and service recommendations

• Communicating project updates and service-related information

• Improving our Website, services, and client experience

• Complying with legal, regulatory, and contractual obligations

 

We do not process personal data for automated decision-making or profiling that would produce legal or similarly significant effects.

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Legal Basis for Processing

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In compliance with RA 10173, we process personal data based on one or more of the following lawful criteria:

• Your consent, freely given through Website forms or direct communication

• The necessity of processing to fulfill a contract or provide requested services

• Compliance with legal obligations

• Our legitimate interests as a design and installation service provider, provided these do not override your fundamental rights and freedoms

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Data Sharing and Disclosure

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Felize Botanica does not sell, rent, or trade your personal data.

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We may disclose personal data only under the following circumstances:

• To trusted service providers (e.g., booking platforms, IT support, analytics providers) strictly for business operations

• To professional advisers (e.g., legal, accounting) bound by confidentiality obligations

• When required by law, regulation, or lawful order of a government authority

 

All third parties are contractually required to protect personal data in accordance with applicable data protection laws.

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Data Retention

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We retain personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected

• Comply with legal, regulatory, or contractual requirements

 

When personal data is no longer required, it is securely deleted, anonymized, or disposed of in accordance with NPC guidelines.

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Your Privacy Rights

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Depending on your jurisdiction, you may have rights over your personal data, which may include:

• The right to access or request a copy of your data;

• The right to correct or update inaccurate information;

• The right to withdraw consent or object to processing;

• The right to request deletion or restriction of processing.

 

To exercise your rights, please contact us using the details below.

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Additionally, under Philippine law (Data Privacy Act of 2012), data subjects have specific rights regarding how personal data is handled, including the right to be informed, right to access, right to object, right to erasure/blocking, right to damages, and right to lodge a complaint with the National Privacy Commission.

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Security​

 

​​We implement reasonable and appropriate organizational, physical, and technical security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

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While we strive to protect your information, no data transmission over the Internet can be guaranteed as completely secure.

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Cookies Policy​

 

​​Our Website uses cookies to enhance functionality and analyze Website traffic. You may control or disable cookies through your browser settings. Disabling cookies may limit certain Website features.

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Updates to This Privacy Policy​

 

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

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Contact Information​

 

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact:

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Felize Botanica Inc.

Attn: Data Protection Officer

Email: privacy@felizebotanica.com

Website: www.felizebotanica.com

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